Customer Service
Shipping & Returns
Your Invoice
You will receive an order confirmation upon completion of your order. An invoice can also be emailed to you on request.
Delivery Methods
We deliver anywhere in South Africa! Packages can be delivered to your local post office, or your front door!
Courier
We use a very reliable courier service.
Customer Pickup
You can also pick the package up from:
Unit 2A,25 Sovereign Street,
Route 21 Corporate Park,
Irene
Delivery Cost
We have a flat rate courier fee so there are no expensive delivery charges. The delivery charge is added to your total purchase amount and is displayed in your basket.
Delivery Time
Orders are shipped within 72 hours. Your order will then take another 24-48 hours to reach you (depending on your location).
Return and Refunds policy
Read more about this in our Conditions of Use.
Privacy Note
Personal Privacy
We will not share your personal details with any third parties.
Delivery
We ensure your privacy by using discreet packaging without any branding. Your parcel will be packaged in standard courier packaging.
Collecting
We also ensure that if you collect that your parcel will be packaged in plain packaging.
Conditions of use
General Agreement
We are dedicated toward customer satisfaction, in every way. These Terms and Conditions are set out to protect you, us (the management and staff of Chictoys' Online Boutique) and our suppliers. We ask you to read these terms and conditions and make yourself familiar with your rights, as well as ours. By using this site, you agree to these terms and conditions as stated in this agreement.
Detailed description of good and/or services
Chictoys' Online Boutique is a business in the adult entertainment industry that manufactures and markets a wide range of intimate toys, novelties, clothing, and lingerie. Chictoys' Online Boutique aims to provide an unmatched level of service to you and other clients. Our website offers the products supplied by our suppliers, making your purchases easy, discreet, and professional. We give detailed descriptions of the products wherever possible, to assist our clients in making the perfect decisions on their purchases.
Eligibility
Registration on our web site is open to all persons who are eligible to enter into contracts under applicable law. This means, among other requirements, you must be 18 years of age or older to be accepted as a registered user of our web site. If you do not meet these legal requirements, you cannot register or shop on our web site. Chictoys' Online Boutique reserves all rights to reject any application to become a registered user. Chictoys' Online Boutique also reserves the right to suspend user privileges and block the access of any registered user who violates the terms and conditions laid out in this document.
Membership
When you register as a member, you will create your own unique user ID and password. You agree that the user ID is only for your own personal use, and you will not permit anyone else to use your user ID. You may not transfer your user ID to anyone else.
Copyright notice
All content on Chictoys' Online Boutique website, including, for example, all images, illustrations, graphics, design and text, are subject to trademark, copyright and/or other intellectual property rights or licenses held by Chictoys' Online Boutique, one of its affiliates or by third parties who have licensed their materials to Chictoys' Online Boutique. Any use of materials on this site, including (but not limited to) reproduction for purposes other than those noted on our site, transmission, modification, display, distribution or republication, without the prior written permission of Chictoys' Online Boutique is strictly prohibited. Users are not permitted to use web crawlers or other types of software or hardware technology to automatically download large amounts of materials from the Chictoys' Online Boutique site. No part of this site may be imitated in whole or in part on other web sites.
Delivery policy
Subject to availability and receipt of payment, requests will be processed within a maximum of 14 days and delivery confirmed by way of customer acceptance from the courier. For more information on delivery of your orders, please see our delivery information page.
Export restrictions
The offering on this website is available to South African clients only.
Return and Refunds policy
The provision of goods and services by Chictoys' Online Boutique is subject to availability. In cases of unavailability,Chictoys' Online Boutique will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee. Due to the nature of the products we offer, items purchased are not returnable. Our reasons are simple: Many of our sex toys, adult products, and lingerie are shipped in the usual high quality, professional packaging. However, it is often impossible to tell if it has been opened, used or tampered with. We will not risk the health and safety of others by accepting returns - even if a claim states that the product has not been used. (Imagine if we then trust such a false claim, in all fairness, and put the "unused" product back on our shelves to be re-sold. This, we decided, is not acceptable business practice, due to the intimate nature of our product.)
Consider the return policies offered by other adult stores. Do they accept returns? If they do, they might also stock items that have been handled by someone else and potentially used by someone else? We research these products and give the manufacturer information, physical/technical data, and our personal thoughts on the item. You can also research the item before making a purchase. We are a clean, professional, and fun-loving company that is devoted to pleasure. Should you want a product, but have *ANY* queries or questions regarding the product or its use, please don't hesitate to call us. We will answer your query and make sure that you are super-happy with your purchase!
If a product is damaged in transit, or an incorrect product has been sent, please contact us within 7 days, (sending an email will be the quickest) and we will resolve the issue with haste. You will get a credit from us, or a replacement item that will be sent to you, pronto.
Customer privacy policy
Chictoys' Online Boutique takes all reasonable steps to protect the personal information of users. All data regarding you and the information that you provide will be kept private and confidential in accordance with our privacy policy. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf
Payment options accepted
Payment may be made via Visa, Master Card credit cards or by bank transfer into the Chictoys' Online Boutique bank account, the details of which will be provided on request.
Merchant Outlet country and transaction currency Transaction Currency is ZAR (South African Rand).
Responsibility
Chictoys' Online Boutique takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Scope of responsibility
Chictoys' Online Boutique cannot assume responsibility for any products used in an incorrect or inappropriate manner. All products sold on this website are intended for mutual pleasure between your and a consenting partner. We aim to provide a great service, based on honesty and open-minded people/couples. You will see that everything about our site reflects that. This service is maintained throughout our handling of the products, and your order. Once you have received your order, we hope that you will maintain the essence of passion, freedom, and excitement that was shipped with your order. Please be caring & responsible, with both your toys, and your partner.
Liability
While Chictoys' Online Boutique will maintain all website services and facilities; we cannot be liable for any occurrences which might hinder the operation of this website or any services relating to it. We will take care of your orders at all times, and will communicate any major problems that we encounter. Should we have a problem that we cannot resolve, we will contact you and discuss the matter. Should we not find a mutually acceptable solution, we will cancel the order, and your payment will be refunded in full.
Submissions
We welcome your comments and submissions regarding this website. They will all be kept totally anonymous, as per our privacy policy. Any comments, feedback, notes, messages, ideas, suggestions or other communications sent to Chictoys' Online Boutique shall be and remain the exclusive property of Chictoys' Online Boutique. Chictoys' Online Boutique will be entitled to use, reproduce, publish and distribute any material you submit.
Country of domicile
This website is governed by the laws of South Africa and Chictoys' Online Boutique chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 122 Willem Botha Street, Wierda Park, Centurion.
These Terms and Conditions May Change!
Chictoys' Online Boutique may, in its sole discretion, change this agreement or any part thereof at any time without notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use Chictoys' Online Boutique website.
Company information
This website is run by Web Devils CC based in South Africa, Gauteng, Irene
Registration number: 2008/026677/23
Support: support@chictoys.co.za.
Payment Options
Electronic Bank Transfers
Please follow the simple steps below:
# Place your items in your Shopping Basket
# Go to Checkout and complete your order
# After your order is completed you'll receive a unique "Order Confirmation No."
NB!! Use this order number as the reference number when making the transfer. NOTE: Unpaid orders are cancelled after five business days.
Credit Card Payment
We accept Visa and Mastercard. Your credit card details (name on card, number, expiry date and last 3 digits of the number on the back of your card) will be requested during Checkout. We guarantee your privacy, safe credit card transactions and best possible security.
FAQ
- How can I buy a product on chictoys.co.za?
# Find the product you are interested in by browsing the product categories.
# Once you've found the product, hit the "Add to Shopping Bag" button.
# Either continue shopping or select, "Proceed to Checkout".
# Enter your details as requested.
# Choose a payment method and click "Proceed".
# We'll take your payment details and give you a receipt.
# Your purchase is on the way to you in a discreet parcel.
That's it! It could not be simpler, so don't be worried give it a try!
- Do you have a physical shop?
No, we don't have a physical shop. As an online-shop we're open 24/7 while still being able to deliver the lowest prices and the most discreet service possible. If you do have any questions about our products or services please don't hesitate to contact us.
- Is your service really discreet?
Yes, shopping on chictoys.co.za is 100% private and discreet. Bank and Credit Card statements have no reference whatsoever to the name of the shop. Contents are NOT indicated on the exterior of the package and the return adress is a PO Box adress. Under no circumstances will chictoys.co.za disclose or share your information or the information regarding your order
- How long does it take to receive my order?
Orders are shipped within 72 hours. Your order will then take another 24-48 hours to reach you (depending on your location).
- Do you deliver outside South Africa?
Unfortunately, we do not deliver outside of South Africa.
- Why don't you sell Adult DVDs or Adult PC Games?
Unfortunately it is illegal to distribute adult material (visual pornographic material) via the internet or mail order in South Africa.
- Are all your products legal?
Yes all products on chictoys.co.za are perfectly legal and all pharmaceutical products are prescription free.
- What is your Return Policy?
Read more about this in our Conditions of Use.
- A word on safety and hygiene.
We do not risk the health and safety of others by accepting returns of undamaged products - even if a claim states that the product has not been used. Due to the intimate nature of our products we never ask for the return of a non-defective product that might have been potentially used by someone else. This would be not acceptable business practice. We ask the customer to take care of the disposal of the product and offer a replacement or a refund.
- What information do I have to submit to place an order?
Your credit card number, and credit card expiration date. This allows us to process and fulfil your order and to notify you of your order status. The personal data you submit on our website will not be passed on to any unauthorised third party.
- How does chictoys.co.za protect customer information?
chictoys.co.za uses the latest encryption technology to keep your personal information safe. All your ordering information - including your name, address, and credit card number - is encrypted using a secure server for maximum security.
- Do you accept any other payment methods besides credit cards?
We also accept Bank Deposits, you can pay your billed amount by making an Direct Internet Transfer, or Cash Deposit into our account. We'll start processing your order as soon as we receive your payment. We only accept bank deposit from South African banks (no international transfers) Oh yes and please don't make an ATM transfer cause we'll get your money but we wont know who you are.
- Send your proof of payment to:
Email: support@chictoys.co.za Fax: 086 690 2888
- How do I know if chictoys.co.za has received my order?
After clicking "Process my Order" you will immediately see a confirmation page. In addition, you will shortly receive an email confirming your order.
- How can I cancel an order?
Why should you do that...? Well if you really, really want to cancel an order, you have to inform us about it ASAP. Please be advised that an order, which advanced through the shipping process as far as being picked and packed, cannot be cancelled anymore.
Disclaimer
ChicToys's maintains this Web site as a service to its customers. By using the Web site owned and operated by ChicToys's, you are agreeing to comply and be bound by the following terms of use, which may change at any time.
By downloading or using any element of the Web site, you are of legal age in your country or location to view this material and that you are older than 18 years of age, and that the viewing of this material is not prohibited in your country or location.
The web site and all elements thereof are provided on an "as is" basis without warranty of any kind, express or implied. The ChicToys's company disclaims all warranties, express or implied, including without limitation, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
The Chictoys' company does not warrant that the Web site will operate or perform in a manner that is uninterrupted for error-free, or that the Web site or host server will be maintained free of viruses or other harmful code.
The Chictoys' company makes no warranties that the information presented on the Web site is current, up-to-date or accurate.
Under no circumstances and regardless of legal theory, whether in tort, contract or otherwise, will the Chictoys' company be liable to you or any other party for an indirect, special, incidental, reliance, or consequential damages, however caused, and regardless of character, including without limitation, any damages relating to lost data, computer failure or malfunctioning, or otherwise.
This Web site is presented by the Chictoys' company from within the Republic of South Africa, and company makes no representation that materials in the Web site are appropriate or available for use in locations outside the Republic of South Africa. By downloading or using any element of the Web site, you are responsible for complying with any and all local laws in your jurisdiction which may impact your right to use the Web site.